Security and Privacy

Our safe shopping guarantee

Keeping your details safe is very important to us, we promise to do everything we can to make buying from us safe. We have designed our website to be as secure as possible. We use SagePay along with PayPal as our payment platform to ensure it is only you who has the ability to make payments with your debit, credit cards and available PayPal balance. You do not need to have a PayPal account to be able to buy from us.

Keeping your information safe

Our secure website encrypts your personal information, including your debit/credit card details, name and address. By encrypting your personal information we ensure your details remain secure at all times. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection. We do have site of your name, address, phone number and email address on our ordering system to know who you are, what you've ordered and where to send it to.


What do we do with your information? Nothing scary whatsoever. We use the information that you provide to process your order only, we do not sign you up to a newsletter and we do not pass your information on to any horrible people. Who does see my information? The payment platform captures your payment information so either Sage Pay processing your card payment or PayPal processing your PayPal payment, we do not see any of this. We use your name address, phone number and email address top process your order and will need to send this information to a third party courier who will deliver your goods. The third party courier is contracted by the GDPR requierements and will not use your information for anything other than to contact you regarding your delivery or to make the delivery. The third party courier holds your information on file in line with their requested period (to track lost parcels etc). We keep your information on file for as long as your order is covered by the manufacturer's warranty. If you contact us after this time and we do not have a record of your order it will be because it is outside the period that we are permitted to retain it.

We will not misuse your personal information

We respect your privacy and promise that we will not provide your information to any other company without your consent, and you can unsubscribe at any time. We fully abide by the Data Protection Act. Your personal details may be used, dependent on your response to the Data Protection questions, in analysis at an anonymous level by The Kitchen Seller. We do not store your credit or debit card information past the point of use to take payment. Should we need to refund you, we will need you to confirm your card details again,

Trust Pilot

After making your purchase, The Kitchen Seller will contact you via our Trust Pilot account. By agreeing to leave a review, Trust Pilot will gain access to your email address and you will be signed up to a Tust Pilot account, this is the only way to verify that your review is genuine. Your details, however, will not be passed on to any third parties by us or by Trust Pilot. If you do not wish to use your Trust Pilot account after leaving a review of our company simply use the temporary password that they issue you with to log in to your account and disable it. By leaving a review you are agreeing to the Terms & Conditions stated by Trust Pilot concerning privacy and security, such terms are represented on the review page when you are leaving your review and prompted to select a tick box to submit your concent. Please see the below links for full details on this service :

Still prefer not to order via the Internet?

If you have any questions about paying for your order, GDPR or privacy and security, why not drop us an email to leaving your name and number and we will call you back! Please note that when ordering over the telephone we require a copy of your driving license or other proof of identity as fraud protection for both parties.