Information regarding the delivery of your appliance, sink, tap or accessory...

PLEASE CHECK ALL GOODS FOR DAMAGE WITHIN 2 DAYS OF RECEIPT, EVEN IF YOU HAVE NO PLANS TO USE THEM IMMEDIATELY. AFTER THE 2 DAY GRACE PERIOD, YOU ARE NOT COVERED FOR AN IMMEDIATE REPLACEMENT ITEM BY THE MANUFACTURER TO PREVENT ISSUES WHERE DAMAGE HAS OCCURRED BY THE USER AFTER DELIVERY HAS TAKEN PLACE

Free Delivery

Please note that orders under £25 are subject to a £5.95 delivery charge which will be added at checkout.

We are pleased to offer a free, standard delivery service to all UK mainland postal codes, Monday to Friday. Our free delivery option will be covered by our own transport, a nominated courier for small parcels or a third party pallet delivery firm for large items. There is the option to upgrade to Saturday delivery or AM delivery on most items and this is an upgrade service that we will conatct you about after purchase has been made for your consideration.

Customers who checkout outside of our free delivery area will be contacted to confirm the delivery charge which is payable before dispatch can occur.

Exclusions to our free, mainland UK service include but are not limited to:

NORTHERN IRELAND BT (ALL)

HIGHLANDS AND ISLANDS

HS (ALL) Outer Hebrides, Stornaway, Isle of Lewis, Isle of Scalpay

IM (ALL) Isle of Man

IV (ALL) Inverness, Beauly, Muir of Ord, Dingwall, Munlochy, Avoch, Fortrose, Cromarty, Nairn, Strathpeffer, Alness, Invergoran, Tain, Gairloch, Achnasheen, Garve, Ardgay, Dornoch, Ullapool, Lairg, Rogart, Elgin, Lossiemouth, Fochabers, Forres, Kyle, Isle of Skye, Portree, Plockton, Strome Ferry, Strathcarron

KA (27-28) Isle of Arran and Millport

KW  (ALL) Orkney Islands, Golspie, Halkirk, Kirkwall, Dunbeath, 
Helmsdale, Brora

PA (20-49)
(60-78)

Argyll and Bute
PH (17-26)
(30-44)
(49-50)

Perth and Kinross
PO (30-40) Isle of Wight

TR (21-25) Isles of Scilly

ZE (ALL) Shetland Islands

LL (58-62)
(64-78)
Isle of Anglesey


While we do ship to these postcodes there is a charge for delivery, please contact us before making your purchase by using the chat pop-up on the bottom right of your screen or email hello@thekitchenseller.com

Delivery Upgrade

We can offer pre-10am, pre-12pm, Saturday pre-10 and Saturday delivery on most orders for a charge. Once your order has been received we will conatct you with the delivery information regarding your order and give you the option to upgrade, this is not compulsory.

When do we deliver?

Delivery will depend on the item ordered, your location from us and the stock situation in our warehouse or with our supplier, we advise an estimated delivery date on all of our listings, this should be used as a guide only until we email you to confirm a date. We can offer delivery six days a week (including Saturday under the delivery upgrade option).

How do we deliver?

Following receipt of your order, we email you to advise a delivery date and method. At this stage you are responsible for advising if there are any access issues or road width resrictions as both ourselves and our couriers may use an HGV to carry out your delivery. Failure to do so may result in a surrcharge for delivery to be paid before re-delivery can be attempted. 

Old Appliance Removal

For customers in our local delivery area we offer an old appliance removal service. If you select this option then goods must be disconnected and uninstalled and suitable man power needs to be present to assist driver with goods into van otherwise we will not be able to complete the collection.

What happens if you miss your pre-arranged delivery?

If we have scheduled delivery with you, you have confirmed suitability and you fail to be present at the time of delivery and do not inform us of your need to rearrange then there is a charge to re-deliver. If you do not wish to pay the additional charge then goods will be returned to our warehouse, we will refund you less return delivery charges to us (this charge will vary depending on your location and the product that is being returned to us). Some items are also subject to a restocking charge which we will advise you of before making the deduction.

What happens if there is a problem on or after delivery?

In the unlikely event of a problem occurring either on or after delivery with any aspect of your purchase we have a dedicated customer service team to help you, they can be contacted by phone or e-mail and will be more than happy to help resolve any issues which may arise. Please  email hello@thekitchenseller.com to discuss any issue you may have encountered.

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged in transit and whilst often it is only the packaging that shows signs of wear and tear, the products themselves are occasionally affected. Items are delivered fully trackable via ourselves, Jempsons Pallet Delivery or Interlink Express and we have a zero lost in transit rate.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

International Delivery

We are no longer able to organise international delivery but can faciliate a collection by your courier.

Next Day Delivery

If you are purchasing an item with Next Day Delivery, the item will need to be ordered before 12pm, Monday to Friday, to qualify. Any orders placed after this time may not be dispatched until the following day. If you order is urgently required, please contact us and we will always try to facilitate your request. 

Cancelling your Home Delivery

If you cancel your delivery once it has been dispatched then you are liable to pay the return carriage charges to us and any premium delivery charges that you applied to your purchase.

What is the WEEE directive?

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) which, together with the RoHS Directive 2011/65/EU, became European Law in February 2003. We're part of the government's WEEE directive, if you need to discuss the removal and disposal of your old appliance please get in touch with us before or after purchase to see what options are available fo you.