Appliance Installation

 Appliance Installation

 

Home Appliance Installation

The Kitchen Seller are proud to be working alongside one of the UK's leading home appliance installation teams to offer you a simple appliance purchase solution from start to finish. 

How do I select installation?

Before selecting "Add to Basket" simply tick the button requesting the home installation service and the additional amount will be added to your product in your basket.

Before we arrive please make sure:

- You're at home at the time we’ve agreed to visit.
- We have clear access to the area you want your new product installed, and that it will fit
- You have all the necessary bits and pieces; e.g. connection hoses
- You check that you have the necessary electrical, plumbing and waste connections within 1.5 metres of the installation area

On the day we arrive we will:

- Disconnect your old appliance (if required)
- Install your new gas, water or electric appliance
- Make sure the appliance is level and neatly installed
- Test the appliance to ensure there are no leaks or faults
- Give you a quick demonstration of your new appliance and its settings
- Take the packaging away
- Take away and recycle your old appliance (this is a chargeable service to be agreed with your fitter at point of installation)

Delivery

Our service works by sending your item out for delivery one day and sending fitters to install the following day (or as close to that time frame as possible). Larger items being sent via pallet delivery are kerbside only and you will need to arrange suitable man power to place the item in your desired room ready for installation.

COOKER INSTALLATION

What isn’t covered by our gas, electric, dual fuel and built-in cooker installation services:

- We cannot connect your new cooker if it puts you or our installer at risk
- We cannot connect your new cooker if the installation doesn’t pass health and safety guidelines

We cannot refund this service if:

- You haven’t completed the necessary pre-visit preparations
- Additional work is required to complete the installation that we don’t cover above

WASHER & DISHWASHER INSTALLATION

What isn’t covered by our laundry installation service:

- We cannot plumb two waste pipes into one
- We cannot make any alterations to your existing plumbing or electrical connections
- Installation only available when taken with a delivery service. Delivery charge may apply

We can’t refund this service if:

- You haven’t completed the necessary pre-visit preparations
- Additional work is required to complete the installation that we don’t cover above

AMERICAN STYLE FRIDGE FREEZER INSTALLATION

What isn’t covered by our American-style fridge-freezer installation service:

- We cannot connect your fridge-freezer to your water supply if there are no water connections within 1.5 metres
- We cannot connect your fridge-freezer if there is no plug socket within 1.5 metres
- Change door positions or other alterations to your property
- Make alterations to existing connections (electric or plumbing)
- Installation in garages or sheds as refrigeration appliances do not function properly in outdoor environments

We cannot refund this service if:

- You haven’t completed the necessary pre-visit preparations
- Additional work is required to complete the installation that we don’t cover above

BUILT-IN APPLIANCE INSTALLATION

What isn’t covered by our Built-in Appliance installation service:

- Removal of your existing door panel if it is not suitable to be re-attached to your new appliance
- We will not attempt to connect your appliance if the space is unsuitable
- We cannot connect appliances if there isn't sufficient access for ventilation tubes; e.g. tumble dryers
- Make alterations to your existing cabinets
- Make alterations to existing connections

We can’t refund this service if:

- You haven’t completed the required pre-visit preparations
- Additional work is required to complete the installation that we don’t cover above

What happens if there is additional building work required to achieve installation?

On occasion, there could be additional building work carried out at your property in order to achieve a successful installation. As the customer, it is your responsibility to have the property ready to receive both the goods and achieve installation. While we can work with you to ensure the correct building work is carried out please be aware that it is not included in the installation charge. 

What is involved in the installation of my gas appliance?

Should you order a gas appliance and request installation, please note that there are strict guidelines in place that our installers must follow by law before we are able to complete the installation. At the pre-installation survey please be as clear as possible about anything that may hinder the installation of your gas appliance as anything undeclared and found not to follow guidelines will not be completed and you will still be charged.

What happens if I miss my installation?

If you are not home to receive the engineer following a pre-arranged booking then there is a charge to you, the customer, of £99. Once this charge is paid our installers will arrange another visit to complete the work as agreed.

What happens if the installation firm arrive to fit my appliance and the information I have provided during my survey was inaccurate?

If you supply inaccurate information to the installation firm and they are unable to carry out the installation until further work is carried out then you are not entitled to a refund for installation, there is instead a charge for the Installation Company not being able to complete as advised. Please contact us for more information on this matter. If you are unsure of any points raised during the pre-installation survey please make the agent aware or contact us for further assistance.

Returning your appliance following a failed installation

If you are unable to have your appliance installed and wish to return the appliance to us then you are permitted to do so as long as it is within 14 days from the date of delivery. You, the customer, are responsible for making the return and paying return carriage charges. Once we have assessed that the appliance(s) are in brand new, unused condition and in their original packaging we will issue a refund. For goods not in this condition we will let you know in writing the amount due to be deducted from the original amount paid to allow you the chance to make a decision on how you would like to proceed. You will not be refunded the value of installation even if installation did not occur.