We are pleased to offer a free delivery service to all of the appliances that you see on theKitchenSeller.com. Smeg customers can choose to upgrade to our premium home delivery service (see below).
Please note that orders under £25 are subject to a £5.95 delivery charge which will be added at checkout.
When do we deliver?
Delivery will depend on the item ordered, your location from us and the stock situation in our warehouse or with our supplier. We can offer delivery six days a week.
Old Appliance Removal
For customers in our local delivery area we offer an old appliance removal service. If you select this option then goods must be disconnected and uninstalled and suitable man power needs to be present to assist driver with goods into van otherwise we will not be able to complete the collection.
What happens if you miss your pre-arranged delivery?
If we have scheduled delivery with you, you have confirmed suitability and you fail to be present at the time of delivery and do not inform us of your need to rearrange then there is a charge to re-deliver. If you do not wish to pay the additional charge then goods will be returned to our warehouse, we will refund you less return delivery charges to us (this charge will vary depending on your location and the product that is being returned to us). Some items are also subject to a restocking charge which we will advise you of before making the deduction.
What happens if there is a problem on or after delivery?
In the unlikely event of a problem occurring either on or after delivery with any aspect of your purchase we have a dedicated customer service team to help you, they can be contacted by phone or e-mail and will be more than happy to help resolve any issues which may arise. Please call us on 0845 835 0583 or email firstname.lastname@example.org to discuss any issue you may have encountered.
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get damaged in transit and whilst often it is only the packaging that shows signs of wear and tear, the products themselves are occasionally affected. Items are delivered fully trackable via ourselves, Jempsons Pallet Delivery or Interlink Express and we have a zero lost in transit rate.
If damage is noticed at point of delivery the order can be refused and returned with the driver.
We are happy to organise your overseas delivery with you. Over the years we have had great success working with our shipping agent to deliver goods to Australia, New Zealand, Europe and USA. If you would like a quote for international delivery please get in touch with us. Alternatively, if you would like to arrange your own courier who will collect goods from our warehouse then we are more than happy for you to do so.
If you need more information on international delivery or any of the matters listed above please contact us now on email@example.com
Smeg Premium Home Delivery
If you are purchasing selective Smeg appliances then you may wish to upgrade to the Smeg Home Delivery Service. This service involves a personalised delivery which we arrange on your behalf with Smeg. Two persons will arrive from Smeg on a pre-arranged date of delivery to ensure goods are taken inside of your home address and not left on the doorstep. Goods are unpacked and checked with yourself before the Smeg drivers depart. This service differs from our free delivery service which for some customers (depending on location) is a one-man, kerbside delivery only.
Next Day Delivery
If you are purchasing an item with Next Day Delivery, the item will need to be ordered before 12pm, Monday to Friday, to qualify. Any orders placed after this time may not be dispatched until the following day. If you order is urgently required, please contact us and we will always try to facilitate your request.
Cancelling your Home Delivery
If you cancel your delivery once it has been dispatched then you are liable to pay the return carriage charges to us and any premium delivery charges that you applied to your purchase.